Refund policy

Return and Refund Policy

Updated on 01-07-2024

Definitions and Key Terms

To help explain things as clearly as possible in this Return and Refund Policy, every time any of these terms are referenced, they are strictly defined as follows:

  • Website: the Medichea site, accessible via this URL: https://medichea.eu/
  • Company: when this policy mentions "Company", "we", "our", or "us", it refers to WorldCZ s.r.o., which is responsible for your information under this Return and Refund Policy.
  • Customer: refers to the company, organization, or person that registers to use the Website to manage relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit the site and use the services.
  • Service: refers to the service provided by the Website as described in the relevant terms and on this platform.
  • You: a person or entity that is registered with the Website to use the Services.

Return and Refund Policy

Thank you for shopping on our Website. We appreciate that you enjoy buying what we make. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions on our Website. We will be as brief as our lawyers will allow. The main thing to remember is that by placing an order or making a purchase on our Website, you agree to the terms set out below as well as the Policy.

If something goes wrong with the product you purchased, or if you are not satisfied with it, you have 1 month to request a refund and return your product.

If you wish to return a product, the only way to do so is by following the guidelines below:

The product receipt must be included in the package.

Refunds

We are committed to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects, and packaged with the utmost care. We do this to ensure you fall in love with our products.

Unfortunately, there are times when we may not have the product(s) you selected in stock, or we may encounter issues with our inventory or quality control. In such cases, we may need to cancel your order. You will be informed in advance so that you do not have to worry unnecessarily about your order.

If you purchased via online payment (and not cash on delivery), you will be refunded once our team has confirmed your request.

We conduct thorough quality control before processing the ordered item. We take the utmost care when packaging the product. At the same time, we ensure that the packaging is strong enough so that items are not damaged during transport. Please note that the Website is not responsible for damage caused to items during transport or transit.

We will review your returned product as soon as we receive it and if it complies with the guidelines mentioned above, we will proceed with issuing a refund for your purchase. Your refund may take a few days to process, but you will be notified when you receive your money.

Shipping

The Website is not responsible for return shipping costs. All shipping costs must be paid by the customer, even if the item benefited from free shipping, the customer must pay return shipping costs.

Product Availability and Limitations

Due to the popularity and/or supply constraints of some of our products, the Website may have to limit the number of products available for purchase. Believe us, we are producing them as fast as we can. The Website reserves the right to change quantities available for purchase at any time, even after you have placed an order. In addition, there may be occasions when the Website confirms your order but later learns that it cannot supply the ordered product. In the event that we cannot supply a product you have ordered, the Website will cancel the order and refund the full purchase price.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return and Refund Policy and agree to its terms.

Changes to Our Return and Refund Policy

We may update, modify, or make changes to this document so that they accurately reflect our Service and policies. Unless required by law, these changes will be clearly posted here. Then, if you continue to use the Service, you will be bound by the updated Return and Refund Policy. If you do not wish to accept this updated Return and Refund Policy or any updates, you may delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, please do not hesitate to contact us and we will discuss any issues you are experiencing with our product.

By email: hello@medichea.eu